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Usability Testing: Definition, Methods, & Importance

Last updated: Jan 26, 2023

What is Usability Testing?

Usability testing is a process to test or evaluate the user experience design of a system so that it can be easier to use. In general, people who are responsible for testing usability are either UX researchers or UX developers.

Testing usability is a step that can not be missed because it aims to ensure that a website or application is really suitable for use by the general public.

In general, UX researchers or UX developers test the system with several people to find out whether it is user-friendly or not.

Testing usability is different from user testing. If in user testing you are asked to provide an evaluation of the interface design of a system, then in the testing you are asked to provide an evaluation of the feasibility and ease of access to a system for potential users.

Usability Testing Methods

The method to test usability is something used by UX developers to conduct system feasibility tests on prospective users. Check out the full explanation below.

1. Moderated Remote Testing

The first method is moderated remote testing. This method involves testing that is carried out remotely. In this method, the researcher will guide you in carrying out some of the features contained in a website or application.

While guiding you, the researcher will also ask you some questions. It is your answer that will later be used as evaluation material to improve the website.

2. Explorative Test

The second testing method is the explorative test. This method allows researchers to conduct research with the concept of group discussion forums, where prospective users are asked to discuss with each other and convey their respective opinions regarding the system being tested.

With this method, researchers have the potential to get more insight because it involves several potential users at one time. Researchers can discover new market opportunities after exchanging ideas with potential users in the system.

3. In-Person Testing

The in-person testing method is a method that requires researchers and potential users to be in the same place, directly.

In general, testing usability with this method produces more specific evaluation material. Here, researchers can directly observe user behavior when using the application or website.

The Importance of Usability Testing

Testing usability at the development stage that should not be missed. Why? A system that is developed theoretically or only looked at from one perspective has the potential to cause unexpected problems.

Testing usability is something that is very important to do because it involves potential users directly. Understanding user evaluations will assist developers in prioritizing a website or application.

In addition, you can also find out directly whether the system built is in accordance with the wishes of the user. Good system accessibility is one of the main reasons why testing usability is mandatory.

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