We use cookies
This site uses cookies from cmlabs to deliver and enhance the quality of its services and to analyze traffic..
Master SEO vocabulary with all essential terms and meanings here.
Customer Acquisition Cost (CAC)
Last updated: Aug 25, 2023
https://cmlabs.co/en/seo-terms/customer-acquisition-cost
Link copied!
The eventualities are an inevitability that drives every business player to prepare scenarios and adapt. Watch the Anti-Trivial podcast featuring Mas Rochman, Bro Jimmy, and Pak Agus; a combination of a business practitioner, investor, and company leader, discussing how to enhance the foresight of business leaders in welcoming 2025. Don’t miss this special year-end edition of cmlabs Class, Episode 24 with title "New vs Conventional Search Engine. Prepare for the Eventualities!"
See Event DetailsThe Definition of Customer Acquisition Cost (CAC)
CAC or customer acquisition cost is the cost required to convince potential customers to buy a product or service. More specifically, CAC is the total cost of sales and marketing required to acquire new customers within a certain period of time.
The types of costs that you need to include in your CAC are advertising costs on various platforms, employee salaries, production costs, technical costs, and other costs needed to attract new customers.
How to Calculate Customer Acquisition Cost
CAC is a metric that companies and web-based advertisers use to determine their profit by comparing sales and marketing costs to the number of customers they have successfully acquired.
The formula for calculating CAC is as follows:
Customer Acquisition Cost = (Sales Cost + Marketing Cost) / Number of New Customers Acquired
To calculate customer acquisition cost is to add up all the costs incurred to get new customers and then divide by the number of customers that were successfully acquired in the period of use of these costs.
For example, let’s say you own a software company that spends IDR 15,000,000.00 on a marketing campaign. After that ad campaign, you managed to get 400 new customers. In addition, you need an additional fee of IDR 20,000,000.00 for the cost of production and technical repair of the software for the new customer.
Based on the formula above, here is how to calculate it:
CAC = (IDR 12,000,000.00 + IDR 20,000,000.00) / 400
= IDR 32,000,000.00 / 400
= IDR 80,000.00
From these calculations, it is found that your software company needs IDR 80,000.00 to get one new customer.
How to Optimize Customer Acquisition Cost
There are several ways to optimize customer acquisition costs. Here are some strategies you can apply:
Optimize Conversions
Steps that you can take to optimize conversions are to improve the user experience on the website, such as speeding up loading times, providing a mobile-friendly website, and making purchase features that can be easily accessed by potential customers.
Increase User Value
You can increase user value by providing what customers need. You can try receiving feedback from customers and providing appropriate responses such as product improvements, feature enhancements, or launching other new products.
Customer satisfaction can increase user retention for your product or service. That way, you can reduce the CAC needed to attract every single customer.
Implement Customer Relationship Management (CRM)
To bring in more new customers, you need to simplify business processes. Several companies have used CRM-based applications to increase sales leads, increase conversions, and retain existing customers.
For example, providing a newsletter, using a cloud-based sales system, or other systems that can increase customer loyalty.
Other Terms / Names
Customer Acquisition Fee
cmlabs
WDYT, you like my article?
Latest Update
Last updated: Jan 07, 2025
Last updated: Dec 11, 2024
Last updated: Nov 21, 2024
Explore Other Terms
