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5 Website Troubleshooting Functions That You Must Know

Last updated: Jul 25, 2023

What Is Troubleshooting?

Troubleshooting is the process of identifying, analyzing, and solving problems and disturbances that occur in a system or device, be it a computer, network, electronic device, or other equipment.

This process aims to find the root of the problem and solve it so that the system or device can function normally again.

Generally, website troubleshooting and other device troubleshooting are carried out by a technician or expert who has knowledge and skills in technology and networking. 

Functions of Troubleshooting

This process will identify and resolve problems or disturbances that occur in hardware, software, networks, or other systems.

The troubleshooting function is very important in various fields, including information technology, electronics, mechanics, and many more. Here are some of them:

1. Identify the Cause of the Problem

The main function of troubleshooting is to identify the causes of problems that occur in a computer system or network.

In this process, a technician will carry out an in-depth analysis to find out the root of the problem.

Identification of the cause of the problem is a very important first step because, without knowing the cause, solving the problem cannot be done effectively.

2. Fix Technical Issues

This process will take corrective steps according to the cause of the problem, such as replacing damaged components, updating software, or reconfiguring the network.

That way, the problem can be resolved, and the function of the device, system, and website will return to normal.

3. Improve System Performance

One of the troubleshooting functions is to improve overall system and website performance.

By identifying and fixing problems that occur, systems and websites can function better and more efficiently.

This will increase work productivity and reduce downtime due to technical problems.

4. Reducing Downtime

Downtime is a term used to refer to the period when the system is unable to function due to technical problems.

The troubleshooting here functions to reduce downtime and ensure that the system or website always runs optimally.

In this way, the potential for downtime can be minimized. As a result, businesses can operate without a hitch.

5. Perform Maintenance

The troubleshooting function is also closely related to the maintenance of computer systems and networks.

Through this process, technicians will carry out routine maintenance such as hardware cleaning, software updates, and security checks.

As a result, technical problems that could occur in the future can be minimized.

Website Troubleshooting Methods

This method involves a series of steps and approaches used to identify and fix problems or disturbances that occur on a website.

In this case, website troubleshooting can solve various problems that occur on the website quickly and efficiently. Here are some of the methods:

1. Check Website and Network Connections

The first step in troubleshooting a website is to check its accessibility.

To do this, make sure the internet connection is working properly and is stable. Apart from that, check the accessibility of the website from various devices, such as smartphones or computers.

If the website cannot be accessed, the problem may be with the network connection or hosting server.

2. Look for Error Messages in the Browser

If the website cannot be displayed properly in the browser, an error message will usually appear. This message can provide clues about the source of problems that occur on the website.

Here are some error messages that often appear:

  1. 403 Forbidden: The browser does not have the right to access the requested content, so the server rejects it.
  2. 404 Not Found: There are broken links or deleted pages on the website. This causes the server to be unable to find the requested resource.
  3. 500 Internal Server Error: The server was unable to fulfill the request because it encountered a problem.
  4. 502 Bad Gateway: The gateway or proxy server received an invalid response while trying to process the request.
  5. 503 Service Unavailable The server cannot fulfill the request due to maintenance.
  6. 504 Gateway Timeout: The browser sent a request to the server, but no response was received.

3. Check DNS Records

One of the steps in website troubleshooting is to check if the DNS (Domain Name System) record has carried out the domain transfer task properly.

In addition, this step will also ensure that the domain name is updated properly in the event of a change in hosting servers.

4. Check Error Logs

The hosting server usually keeps an error log that records all activities and problems that occur on the website.

In this case, the website troubleshooting function is very important to find information about problems that may occur and their causes.

5. Using Tools

Today, most browsers have a built-in element inspection feature to replace the front-end code without changing the live version.

This tool can test user interface designs, debug errors, and code scripts. That way, this feature can check for website page problems such as broken images and code.

6. Track Changes

Recent changes or updates may cause problems on the website due to conflicts or incompatibilities with the software.

If the problem lies with a plugin or theme, simply disable, downgrade, or remove that element from the website.

However, if it is found in the code, contact the developer immediately to help fix the problem.

7. Perform Backups

Before carrying out further repairs, always do a backup first to avoid data loss or further damage.

Data backup and website configuration can help restore the website to its previous state if there is an error during the troubleshooting process.

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