Local Regulatory Compliance

No : 00293/KET/CID/VI/2023

Introduction

At PT cmlabs Indonesia Digital (cmlabs), we prioritize compliance with local regulatory guidelines for content and advertisements, like some sectors such as finance and health. We actively stay informed about the local regulatory frameworks governing the publication of content and advertisements, diligently monitoring and updating our knowledge to adapt to any changes.

Compliance with Rules and Guidelines

Compliance is of utmost importance to us. We have established internal processes and procedures that align with local regulations to avoid any violations. Our commitment to compliance ensures that we uphold professionalism and integrity in all our operations.

For finance-related content and advertisements, we specifically refer to the "GUIDELINES FOR FINANCIAL SERVICES ADVERTISING" (OJK, 2020). These guidelines provide clear instructions on what advertisements or publications may and may not do. For example, research data may not be processed or manipulated to mislead consumers or the public, and research data sources must be independent and credible, avoiding the use of internal data.

Compliance with health advertising regulations is crucial in maintaining the integrity and ethical standards of our operations. We refer to the "Regulation of the Minister of Health of the Republic of Indonesia Number 1787/MENKES/PER/XII/2010" to ensure that our health-related advertisements and publications adhere to the permissible guidelines.

According to these regulations, certain actions are not allowed in health advertisements or publications. For instance, comparing the quality of health services provided with other health facilities or criticizing the health quality of other health service facilities is prohibited. Excessive self-praise, including statements that are superlative and imply the word "one - the only one" or suggest superiority, uniqueness, or sophistication in a way that tends to be misleading, is also not permissible.

Clear Communication with Clients

We maintain open and transparent communication channels with our clients, emphasizing our awareness of local regulators and their specific guidelines applicable to their industries. By keeping our clients informed, we ensure a shared understanding of the regulatory landscape and the importance of compliance.

Collaborative Approach

Collaboration with our clients is key to ensuring compliance. We work closely with them to ensure their content and advertisements meet regulatory requirements. We encourage clients to share any specific guidelines or restrictions they may have received from local regulators, allowing us to incorporate them into our compliance processes effectively.

Regular Compliance Audits

To ensure ongoing compliance, we conduct regular internal audits. These audits involve reviewing our processes, systems, and content/advertisement materials. By assessing our compliance regularly, we can identify and address any potential non-compliance issues promptly.

Continuous Education and Training

We invest in continuous education and training for our team members. We keep them informed about the latest regulatory developments, focusing specifically on regulations applicable to the finance and health sectors. This ensures that our team members are equipped with the knowledge necessary to maintain compliance.

Proactive Monitoring and Reporting

At cmlabs, we proactively monitor the content and advertisements we produce for clients, regularly assessing their compliance with local regulations. In the event of any issues or changes in regulations, we promptly notify our clients and take appropriate measures to rectify the situation.

Accountability and Responsibility

We maintain accountability for ensuring compliance with local regulatory guidelines. As part of our commitment to professionalism and integrity, we take responsibility for any potential non-compliance issues that may arise. We promptly address and resolve these issues to ensure ongoing compliance.

These comprehensive guidelines reflect our strong commitment to adhering to local regulatory guidelines for content and advertisements. Our dedication to compliance ensures that our clients can trust us to navigate the complex landscape of local regulations and deliver content and advertisements that meet all requirements.

Contact Information

For any questions or concerns regarding local regulator compliance, please contact: [email protected]. Should you encounter any issues pertaining to the aforementioned violation, we kindly request that you complete this form.